Do it yourself

• Log in to the corporate online bank

• Click on ‘Administration’ in the main menu. Below the tab ‘Privileges’, choose ‘Manage users’.

• Here you’ll get four options. Tick ‘I’m an administrator and want to create a new user’.

• Enter the national identity number, the name of the user and your contact information.

• Click on ‘Account’ in the main menu. Under the tab 'Privileges', select ‘Give/Receive account authorisation’.

• Fill out the information about the proxy or principal, the accounts the company will have authorisation to access, and which rights will be included in the authorisation.

• Select whether the agreement should be signed with eSigning or manually. We recommend eSigning with BankID for the quickest process.

• eSigning is sent out after one working day and the authorisation is ready one working day after the signing is complete.

• Click on ‘Administration’ in the main menu. Below the tab 'Privileges', choose ‘Manage users’.

• Then tick ‘I want a user to be given administrator/orderer access (requires signature)’.

• Enter the user ID of the person you want to change.

  If you don’t know what the user ID is, you can find this by clicking on ‘Administration’ in the main menu and going to ‘Manage users’ under ‘Privileges’.

• Then tick the option for signing with BankID for a faster process. We’ll then send out an eSigning over the course of the next working day. 

  The changes will be ready one working day after the signing is complete.

• Do you want to change multiple users’ rights on one account? 

  1. Go to ‘Administration’ in the main menu. Under the ‘Privileges’ tab, choose ‘Manage account’.
  2. Select the account you want to change the rights for and click Search.
  3. You can then change the rights for all users
• Do you only want to make a change for one user? 

  1. Go to ‘Administration’ in the main menu. Under the ‘Privileges’ tab, choose ‘Manage account’
  2. Enter the user ID or name and click Search.

• Delete user

  1. Select ‘Administration’ in the menu and then ‘Manage users’
  2. select ‘Delete user’;
  3. Enter the user ID for the user you want to delete and click ‘Continue’
  4. confirm deletion by completing the form.
• Delete an administrator

  1. Select ‘Administration’ in the menu and then ‘Manage users’
  2. Select ‘I want to delete or change an administrator (requires signature)’.
  3.  Enter the user ID for the user you want to delete and click ‘Continue’
  4. When you’ve completed the form, you’ll receive an email with the form you’ve completed. You then need to send this to us by email from the online bank. To do this, click ‘Send Email’ when you’re on the online bank’s home page 

• Click on ‘Account’ in the main menu. Under the ‘Account information’ tab, select ‘New account information’/‘Recent transactions’

• Select the relevant account and date and click ‘Display overview’

• Find the relevant payment and click on the magnifying glass under ‘Voucher’

Select the relevant option:

• ‌Register an EU payment
• ‌Receive international payments
• ‌Submit a complaint about international payments

• 1. Choose ‘Account’ in the menu and click ‘New account information’/‘Recent transactions’
  2. Select the relevant account and date and click ‘Display overview’

Select the type of year-end statement:

• ‌Year-end account statement
• ‌Annual loan statement

Select the one that applies to your payment:

• ‌Is the payment due?
• ‌Has the payment been made?

• Log in to the corporate online bank

  1. Click ‘Log in’ in the top right-hand corner
  2. Enter your user ID and click ‘Log in’
  3. Select your preferred log in method
• Switch between online banks

  When you’ve logged in you can switch between the private and corporate online bank. This is what you do:

  1. Click the DNB logo in the top left-hand corner (when you’re already logged in to the private/corporate online bank).
  2. Select ‘Switch online bank’/‘Corporate bank’ on the right of the home page in the online bank under your name.

  Tip! To be able to switch between online banks you must be logged in with BankID or BankID on mobile. If you have BankID from another bank, you’ll also be able to use it with us.

• Incoming payments with KID number (customer ID) (OCR):

  1. OCR files are retrieved from your online bank or sent directly to your accounting program
  2. When the OCR file is read into the accounting program, incoming payments are matched with receivables and posted automatically
• DIP/Cremul files:

  1. If you’ve ordered DIP/Cremul, this involves a file that includes all incoming payments with and without a KID number, which is sent to you in a file
  2. This file is retrieved from the online bank or sent directly to your accounting system. If you have this agreement, no vouchers will be placed in the online bank because all the details are sent in the file

• Change sequence counter:

  You can change the sequence counter under ‘Administration’ - ‘Privileges’ – ‘Manage divisions’. Click on the relevant division and change the sequence number to a number lower than the one the file starts on.

• You can now re-send the file

• Send files:

  1. The ‘Send’ function is used when files are sent to the online bank via a file path
  2. When the file is sent, you’ll find the status under ‘File transfer’ – ‘Status submitted files’
  3. Files marked ‘OK’ can be found for approval under File Transfer - Authorise Files

• Authorise files:

  1. Files must be authorised before they’re entered into the due date register
  2. Under ‘File transfer’ – ‘Authorise files’, you can see the totals and details of the submitted files and authorise files according to user access and the approval level the user has
  3. You can also delete individual payments and change the due date in the file
• Retrieve files:

  1. You can, for example, retrieve settlement return files from the bank, which are receipts that the file submission task is complete
  2. These must be retrieved and read into the ERP system for the payments to be updated with the correct status there
  3. You’ll find files for retrieval in the online bank by clicking on ‘File transfer’ in the main menu – ‘Get files’
  4. Tick the file you want to retrieve and click ‘Get’. The file will be stored in the folder on your PC that’s defined as the file path

Read about the different file setups:

• ‌Sending payment files
• ‌Getting OCR files
• ‌Retrieving account information files

• 1. Only available in the Norwegian online bank. Select ‘Administration’ in the menu, then ‘Open account’
  2. Select the account type you wish to open
  3. Under ‘Connection and name’, select the organisation number the account should be connected to
  4. Under ‘Optional account name’, you can give the account a customised name that will be visible in the online bank
  5. Check that the address that automatically appears is correct, and change this if you’d prefer another address
  6. Click on ‘Next’, tick to accept the terms and conditions and click on ‘Open account’

• 1. Select ‘Account’ in the menu, then ‘Close account’
  2. Select the company, account, date of closure and click on ‘Next’
  3. Select the account number that the balance and interest should be transferred to and click on ‘Next’
  4. Confirm closure by clicking on ‘Close account’

• 1. Select ‘Account’ in the menu, then ‘Open account’
  2. Select ‘Security Deposit Account’ and ‘Open Security Deposit Account’
  3. Fill out the information in the form and click ‘Next’
  4. Read through the order summary and the terms and conditions for the security deposit account.
  5. Tick to confirm that you’ve read and understood the terms and conditions and click on ‘Confirm’ to complete the account opening

• ‌Landlords
• ‌Tenant

• You can customise the pages ‘Account overview’ and ‘Recent transactions’/‘New account information’ by: 

  1. Accessing the page in question.
  2. Select ‘Customise page’ at the top of the screen. Here you can remove, add and change the order of the columns.