Help with accounts

• A user with an orderer role can easily open an account themselves in the online bank:

  1. Go to the menu option Administration – Open account. Select the account type you wish to open
  2. Under ‘Connection and name’, select the organisation number the account should be connected to
  3. Under ‘Optional account name’, you can give the account a customised name that will be visible in the online bank
  4. Check that the address that automatically appears is correct, and change this if you’d prefer another address
  5. Click ‘Next’, tick to accept the terms and conditions. Select "Open account"
• The account is now open. It is ready for use the next working day.

• A user with an orderer role can close an account themselves in the online bank:

  Go to the menu option ‘Account’ – ‘Close account’

  Select the company, account, date of closure

  Select the account number that the balance and interest should be transferred to and click on ‘Next’

• The account is now closed

Would you like to close your customer account?

• ‌End customer relationship

• How to do it:

  In the main menu, select Accounts - New account information and click on New Account information/Recent transactions

• Select the relevant account and date and click ‘Display overview’

• Find the relevant payment, click on the magnifying glass under ‘Voucher’

• • Year-end statements are only produced if earned interest exceeds NOK 1. If earned interest is under NOK 1, you can use the last statement for the year. This also shows the balance and earned interest in the same way as the year-end statement.

  • For customers with account systems, only year-end statements for MCA and GCA accounts are produced. This means that no year-end statements are produced for operating accounts related to the account system.

  • If you cannot find the year-end statement you can get in contact with your administrator. You can see who your administrator is on the right hand side of the online bank’s home page.

• How to find year-end account statements:

  Click the information button (i) in the top right-hand corner of the online bank and select Archive

• Select message type Account statement/Year-end statement

• Select the account number and period and then click ‘Search’

• ‌I can’t find the year-end statement

• The administrator will find the annual loan statements in the archive:

  Click the information button (i) in the top right-hand corner of the online bank and select Archive

• Select message type Year-end statement (not Statement/Year-end statement)

• Select the organisation number, period and click Search

• ‌Loans in DNB Finance
• ‌Foreign currency loan/Margin-based loan

• How to do it:

  Select Reports on the left side in the menu, select Type of report and click on Invoice history/Statement.

• Select desired format and date range

• Click Create report

• ‌Credit cards - DNB Corporate Mastercard
• ‌Defined-contribution pension/occupational pension - DNB Liv
• ‌Factoring
• ‌Equity trading service/Euronext Securities Oslo (VPS)
• ‌mutual fund
• ‌Guarantees
• ‌Accounts in other countries
• ‌travel insurance

• Useful information:

  • Annual statements are NOT produced in sub-accounts in a corporate account system. The bank only calculates interest on the top account, and this is the only one a year-end statement is produced for
  • Year-end statements are only produced for Norwegian accounts

Select which annual statement you’re looking for:

• ‌Year-end account statement
• ‌Annual loan statement
• ‌Other year-end statements

• Individual account statements:

  You’ll find statements in the corporate online bank under the main menu ‘Account’ – ‘Account statements’.

  Here you’ll find statements going back 18 months.

• More account statements:

  Go to the menu option Account - Statements. Here you can select the desired range and tick all the statements. These will open in a separate tab with all of the statements together.

• Older account statements:

  You can retrieve account statements going back up to 10 years in the archive.

  Go to ‘Account’ – ‘Archive’, select ‘Account statements’/‘Year-end statements’ in the drop-down menu.

• Tips! If you can’t find the account statement it may because you don’t have access to the account. Administrators in the online bank can assign rights to accounts.

  How to get rights to accounts

• How to do it:

  Go to Payment - Payment overview

• Select the account from the drop-down menu. Enter the desired search criteria.

• Click on Search

• How to do it:

  Go to Payments - Payment overview - History

• Select the account from the drop-down menu. Enter the desired search criteria.

• Click ‘Search’

• ‌Registered payments
• ‌Payment overview

• Find the desired period and account(s)

• Print: . Select Print at the top of the page, find the right printer

  To PDF: . Select Print at the top of the page, find the printer called e.g. ‘Microsoft to PDF’

  To Excel: . Select To Excel at the top of the page

  To CSV file: . Select To CSV file at the top of the page

• How to do it:

  In the main menu, select Account and click on New Account information/Recent transactions

• Select the relevant account and date

• Click on Display overview

Would you like account information in another format?

• ‌To PDF/To Excel/To CSV file

• A user with an orderer role in a landlord’s online bank can open an account, to do this:

• Click on Accounts – Open Account. Select Security deposit account and Open a security deposit account

• Fill out the information in the form and click NextRead through the order summary and the terms and conditions for the security deposit account.

• Tick to confirm that you have read and understood the terms and conditions, click Confirm to complete the set-up

• The account will now be opened

• How to do it:

  Select ‘Account’ – ‘Close account’

• Select Security Deposit Account - Close Security Deposit Account. Fill out the information in the form and click Next

• Read through the summary of the closure and click Confirm to complete the closure

• We’ll contact the other party and inform them that a closure has been requested

• How to do it:

  Select ‘Account’ – ‘Close account’

• Select Security Deposit Account - Close Security Deposit Account. Fill out the information in the form and click Next

• Read through the summary of the closure and click Confirm to complete the closure

• We’ll contact the other party and inform them that a closure has been requested

Are you a landlord or a tenant?

• ‌I’m a landlord
• ‌I’m a tenant

• For landlords:

  • security deposit account number;
  • date tenancy ended;
  • outstanding amount, outstanding overdue rent and periods it applies to;
  • landlord’s account number to receive payment of rent;
  • account number for disbursement of claims to landlord.

  For tenant:

  • security deposit account number;
  • date tenancy ended;
  • division of the deposit amount;
  • account number for any disbursement of the deposit amount to the tenant;
  • the bank will send written notice to the other party with a deadline.

• Click on Accounts – Open Account, select Fixed rate deposits

• Fill out the information in the form and click Next. Read through the order summary and the terms and conditions for the fixed-rate deposit scheme

• Tick to confirm that you have read and understood the terms and conditions, click Confirm to complete the set-up

• The account is now open