Do you want to block your BankID? Read more
Help using online and mobile banking
Having trouble logging in or unsure about something?
Many people have questions about
The App is not responding
In that case you’ve probably turned off notifications on your mobile.
Open the BankID app and turn on notifications by tapping the message located on the home screen.
You’ll then get a shortcut into the app every time you need to approve a request.
Don’t get app as an option
Remember to select BankID (not BankID on mobile) when using the app.
If you are logging in with BankID app for the first time, you must select the app as a method.
Click on “Choose another BankID” under the one-time passcode field.
Select the desired code app in the list.
This choice will be remembered for next time.
Tap through and follow the instructions on your mobile phone.
I have a new phone
You can easily move the BankID app to your new phone.
Download BankID app on a new phone.
Activate BankID app on a new phone with the BankID app on your old phone.
The BankID app is now ready on your new phone.
If you don’t have access to your old phone, you need to activate the app with BankID or BankID on your mobile phone.
BankID app
I have problems with:
Forgotten my personal password
If you have any other login options than BankID you can log in to the online bank and get a single-use password sent by text message.
Before logging in, you can check out this guide:
How to create a new personal password for BankID (PDF, Norwegian)
Log in to the online bank using the link below.
Click on "New password" and follow the steps.
If you don’t have any other login options, you can call us on +47 915 04800 and we’ll be happy to help.
BankID is blocked
If you have your four-digit personal code, you can log in to the online bank by using the “Without BankID” method.
Click on “New password” and follow the steps.
If you cannot log in, you can contact us on +47 915 04800 and we’ll help you.
Problems with your password
The code device is blocked
If you log in to the online bank, we can help you via chat. You can also get in touch with us on +47 915 04800.
The code device is lost or the battery has died
You can order a new code device by logging in to the online bank and starting a chat with us, or by using our order form.
If you cannot log in, you can contact us on +47 915 04800 and we’ll help you.
The old code device stops working shortly after you have ordered a new one. Old code devices can be recycled with small electrical appliances
Problems with the code device
BankID
I have problems with:
Personal code
If you have forgotten your personal code, and can log in to the online bank in another way, you can create a new personal code yourself.
Log in to the online bank using the link below.
Create a new personal code and confirm the change.
Your new personal code is ready for use after the next login.
If you cannot log in, you can call us on +47 915 04800 and we’ll help you.
The code device is blocked
If you log in to the online bank, we can help you via chat. You can also get in touch with us on +47 915 04800.
The code device is lost or the battery has died
You can order a new code device by logging in to the online bank and starting a chat with us, or by using our order form.
If you cannot log in, you can contact us on +47 915 04800 and we’ll help you.
The old code device stops working shortly after you have ordered a new one. Old code devices can be recycled with small electrical appliances
Problems with the code device
Without BankID
I have problems with:
Logged in before
What are you trying to log in with?
Never logged in before
You must have an online banking agreement in order to log in.
The online bank gives you a full overview of your finances, and you can perform banking services quickly and easily. When you order an online bank agreement, you also get access to our mobile banking app.
There may be several reasons that you can’t log in. If you have:
Check if you are using the correct code device
You can easily check whether you are using the correct code device:
Start logging in by entering your national identity number.
Select either “BankID” or “Without BankID”.
Click on “Correct code device?”.
Enter your mobile number and click “Send text message”.
Compare the last numbers on the back with a text message we send to you.
BID 1439
Error BID 1439 usually occurs because you key in the wrong one-time passcode too many times. For example, this can happen if you:
- Have multiple banks and use the wrong code device when logging in.
- Have multiple banks and use the wrong BankID when logging in. You must choose which BankID you will use when logging in.
- Use a different/wrong code device than your own.
Solution
If you the code device gets blocked, you need to contact us. If you log in to the online bank, we can help you via chat. You can also get in touch with us on +47 915 04800.
How to check if you are using the correct code device:
BID 2031, 2032, 2033, 2034, 20a1, 20b0, 20b1
These error codes usually mean poor/unstable internet connections when using BankID.
Solution
We recommend that you:
- Try again. The error may have been temporary.
- Check whether you have a slow Internet connection. Remember that the actual bandwidth is not the same as that stated by your internet service provider.
- Try turning off or unplugging the modem/router. You should also reboot your computer or tablet.
If you still get these error codes, contact your internet provider.
BID 5000
Error code BID 5000 may occur when you try to log in with BankID. This often means that the web browser you use blocks third-party cookies («cookies»).
Solution
To solve the problem you can:
- Allow third-party cookies by changing settings in the browser
- Log in Without BankID
- Use our mobile banking app
- Try a different browser
Error messages that start with BID
C131 and C293
This error message usually occurs when a BankID process is already being run on your mobile number. This means that the previous action is still taking place.
Solution
We recommend you wait a few minutes and try again.
C161
This error may mean that:
- we cannot find an active BankID in the mobile agreement for the mobile number you entered.
- you have entered the wrong mobile number.
- the BankID on your mobile has been deleted. The reason for this may be a new SIM card or that changes have been made to your subscription.
Solution
Log into the online bank with a DNB code device. We recommend that you download the BankID app which will replace BankID on mobile.
Your mobile operator may have blocked your BankID on mobile. This can happen if you have changed subscriptions or changed SIM cards, for example.
Log in to the online bank with a code device or download the BankID app.
C302
We cannot contact your mobile phone.
Solution
Have you remembered to cancel the key lock? Feel free to try to turn your phone on and off if the error persists.
C325
Usually means that your mobile operator is having problems. This may also mean that a process is already being run on your mobile phone.
Solution
We recommend you wait a few minutes and try again. Turn your phone off and on again if the error persists.
Error messages that start with BID
Below you will find an explanation of the error messages we are most frequently asked about:
eSign as a DNB customer
With BankID you can electronically sign agreeements, documents, contracts etc.
(Time 2:40)
Log in to the online bank with BankID or BankID on mobile.
Click the button to the left to Log out and select My tasks.
To sign with BankID, you need your personal BankID/online bank password and code device, or your personal BankID/online bank password and BankID on mobile.
You can change the signing method by clicking on Select another BankID
You will find signed tasks in the archive.
Have you forgotten your personal BankID/online bank password?
eSign as a customer of another bank
You can log in with BankID or BankID on mobile from another bank and sign documents, contracts etc.
Log in using the link below.
Enter your national identity number.
Select BankID or BankID on mobile and log in.
Click the button to the left to Log out and select My tasks.
Sign the agreement.
I need to eSign as:
(Time 2:40)
Android
Press app switch down on the right or left depending on the phone (the button is only available and visible when the screen is active).
Close the apps by swiping them up or to the side.
You can also select “Close All” to close all running apps.
iPhone
Double click the Home button on the front of the phone to show the app changer.
If you have a newer phone, without a Home button, swipe up from the bottom to the middle of the screen.
Swipe the apps up or down to close.
Windows
Hold down the arrow in the bottom left of the screen (the button is only available and visible when the screen is active) to show the app changer.
Swipe the apps down or press the X in the top right to close the app.
Closing applications
If you have many apps running at the same time, you can try closing all apps and see if this resolves the problem.
I have:
Launch the Google Play store, go to the menu in the top right (three lines).
Select “My apps and games”.
A search will then be run for available updates to your installed apps.
You can update selected apps or press “Update All” in the top right.
iPhone
Launch the App Store and click on the account icon in the top right.
Scroll down to see available updates.
You can select to update some or press “Update All” at the top.
Windows
Start the Windows Store and press the menu button in the top left (three lines).
Select “Downloads and updates”.
If available updates do not start automatically, press “Check for update” and then the arrow in the top right.
Updating the app
If you haven’t updated the app in a long time, you can try doing this and see if it solves the problem.
I have:
Open Settings.
Select “About the phone” (at the bottom).
Then press “Download updates manually” or choose “Software update” and download.
If an update is available, you will now be asked to download and update your phone.
iPhone
Open Settings.
Select “General”.
Press “Update” to check for available updates on the phone.
Windows
Open Settings.
Proceed to “Updates and security”.
Press “Phone update” and then “Check for updates”.
You will now be notified that the device has been updated or that there is an update available that you can download and install.
Updating the phone
If you haven’t updated the phone in a long time, you can try doing this and see if it solves the problem.
I have:
If you’re having problems with an app, you can try closing apps, updating the app, or updating your phone.
Note that the guides are based on newer versions of the different operating systems and may differ if you have an older phone, and that the menus can vary depending on the manufacturer.
If you need urgent help blocking BankID, you can call us on +47 915 04800.
If you suspect that someone has become aware of your BankID password, you should change the password immediately.
This can be done by logging in to the online bank, then selecting Settings – BankID – New password.
You can also block your BankID if you suspect that someone has taken control of it.
Ways to log in
Click Log in in the right corner and enter your national identity number.
Select BankID.
If you have not logged in with the BankID app before, you’ll need to click Select another BankID and then BankID app.
The choice will be remembered for next time.
Click on the notification that appears on your phone to open the app. If you don’t have notifications turned on, you’ll need to open the app yourself.
Authorise the request in the app.
Go to the log in window in the online bank and enter your personal password consisting of at least 8 characters.
Click on the arrow to log in.
Have you forgotten your personal password?
Click Log in in the right corner and enter your national identity number.
Select BankID.
You can log in with BankID in two ways. To switch between the two methods, click Select another BankID.
With code device:
- Enter the 6-digit one-time passcode code from the code device.
- Enter your personal password consisting of at least 8 characters.
With the BankID app:
- Click on the notification that appears on your phone to open the app. If you don’t have notifications turned on, you’ll need to open the app yourself.
- Authorise the request in the app.
- Go to the log in window in the online bank and enter your personal password consisting of at least 8 characters.
Click on the arrow to log in.
Have you forgotten your personal password?
How to create a new personal password for BankID 2:13 min
Click Log in below and enter your national identity number.
Enter your 4-digit personal code in the top field.
Enter the 6-digit one-time passcode from the code device into the next field. If you are a corporate customer, enter the first 6 digits from the code device.
Click Log in.
Are you missing anything to log in?
Remember that your old code device will be blocked when you order a new one.
You can order a new code device via the link below or by logging in to the online bank and starting a chat with us.
If you cannot log in, you can contact us on +47 915 04800 and we’ll help you.
Tips
For shipping code devices abroad, you may have to pay customs fees
If you have any other login options than BankID you can log in to the online bank and get a single-use password sent by text message.
If you don’t have any other login options, you can call us on +47 915 04800 and we’ll be happy to help.
How to create a new personal password for BankID 2:13 min
You must have an online banking agreement in order to log in. The online bank gives you a full overview of your finances, and you can perform banking services quickly and easily. When you order an online bank agreement, you also get access to our mobile banking app.
Getting started
BankID app will replace BankID on mobile.
Download BankID app for iPhone or BankID app for Android. You must have iOS 12/ Android 6 or later.
Tips
BankID on mobile will be gradually phased out and replaced by an app. This means that if you buy a new mobile, change subscriptions or SIM card, you will also lose access to BankID on mobile.
In order to use the mobile banking app, you need to have an online banking agreement. If you already have access to online banking, you can skip this step.
Search for “DNB Mobile Bank” in the Google Play or App Store.
Download the app.
Open the app and press “Get started”.
Log in with BankID app, code device or Without BankID.
Before logging in, you can check out this guide:
Log in to the online bank using “Without BankID”
Go to “Settings” and select “BankID”.
Read the information and follow the steps.
BankID on mobile is being replaced by the BankID app.
BankID app is a digital alternative to the code device which makes logging in with BankID even easier and more secure.
Tips
From and including 1 September 2022, BankID on mobile will gradually be phased out and replaced by an app. This means that if you buy a new mobile, change subscriptions or SIM card after 1 September, you will also lose access to BankID on mobile
Questions and answers
BankID is a personal and simple form of electronic proof of identity for secure identification and signing online. BankID can be used across the banks you have accounts with, and as a sign-in option on most public websites. BankID is offered by banks in Norway and is based on a common infrastructure that has been developed collectively by the banking industry.
Can I have multiple BankIDs?
You can create a BankID in every bank that you have a customer account with. However, one BankID is enough as it can be used across banks and merchants.
Your BankID is personal
Your BankID is personal and may not be moved or otherwise transferred to or used by anyone other than you. Passwords, personal codes and other security procedures must not be disclosed to anyone, not even the police, the bank or household members.
If you suspect that someone has become aware of your BankID password, you should change the password immediately.
You can do this by logging in to the online bank, then selecting Settings – Bank ID – New password. You can also block your BankID if you suspect that someone has taken control of it.
If you need urgent help blocking BankID, you can call us on +47 915 04800 and we’ll help you.
BankID app is a digital alternative to the code device which makes logging in with BankID even easier and more secure.
A code device is a physical device you use along with your personal password or personal code when logging in to the online bank.
A D-number is a temporary identity number that is ordered through the Norwegian Tax Administration.
You need a Norwegian identity number (D-number or national identity number) to become a customer of DNB, but unfortunately it is not possible to get a BankID with a D-number.
You’ll find the inbox in the desktop version of the online bank. Log in and click on the green information icon at the top right.
See also
Pay and transfer
Here you’ll find help and guidance about our payment services
Account
Here you’ll find questions, answers and tips about accounts and administrator access.
Cards
Help and guidance and other useful tips about cards and pin codes.
Banking without Internet
Here you’ll find descriptions of services that do not require using the Internet.
Contact us
Customer Services - Retail
Call us on +47 915 04800
Opening times
Ask our chatbot
Our chatbot Aino is available to answer your questions 24 hours a day.
If you open a chat in the online bank and Aino doesn’t know the answer, you’ll be able to chat with an adviser during the customer service centre’s opening hours.
Notification of unacceptable circumstances
Unacceptable circumstances include circumstances that are in breach of legal rules (laws, regulations etc.), DNB’s written ethical guidelines (Code of Conduct) or ethical norms to which there is broad adherence in society.