You must have an active BankID agreement in order to activate and use the BankID app. You can check this by logging in to the online bank, go to Settings and Bank ID.

If you see “Information about your BankID”, this means you already have a BankID. However, if you see What is BankID?, this means that you do not have an active BankID agreement.

You’ll then get the chance to set up BankID by following the steps. If you prefer not to do it yourself, you can contact us by chat or phone on 915 04 800.

1. Click Log in in the right corner and enter your national identity number.
2. Select BankID.
3. If you have not logged in with the BankID app before, you’ll need to click Select another BankID and then BankID app.
4. The choice will be remembered for next time.
5. Click on the notification that appears on your phone to open the app. If you don’t have notifications turned on, you’ll need to open the app yourself.
6. Authorise the request in the app.
7. Go to the log in window in the online bank and enter your personal password consisting of at least 8 characters.
8. Click on the arrow to log in.

Step-by-step guides with pictures

The outdated version of BankID app may be left on the phone. Therefore, delete the BankID app, reinstall it and activate the app again.

If you have a new personal password today, or a recently created BankID agreement, we recommend you wait one day before trying to activate the BankID app again.

It is possible to activate the BankID app in two different ways:

1. BankID with code device
2. Activation codes

• Change the default web browser on the phone. Recommended web browsers are Edge or Google Chrome.
• Try activating using another network, for example, WiFi or mobile data.
• Turn off the VPN and delete the browser history.

If you get a page inside the app that says: we need information from the old app, URL not found or 404 – The page you are looking for does not existthis means you also have an old version of the BankID app on your phone. 

Check the app library/search function on your phone and delete all BankID apps. When you have deleted all BankID apps on your phone, you can download the app again and start the activation.

No, don’t throw out the code device even though you can now use the BankID app. You can get by with the app on a daily basis, but it’s still a good idea to keep the code device as a back-up. You may need the code device if you need to activate the Bank ID app again or if you lose your mobile phone for example.

You can only have the BankID app activated on one device at a time. If you have a new phone, the app needs to be reactivated.

See how to get started with the app

To activate the BankID app on a new phone, you need to download it on the new device, then activate it again. We recommend you deleted the app from the old device before starting activation on a new phone.

See how to get started with the app

If you have BankID from another bank, this bank may not be offering the app yet.

List of banks that offer BankID app.

If you have your four-digit personal code and code device, you can log in to the online bank using the login method. Without BankID. Click on Settings, then Change personal password and click on New password and follow the steps.

Can’t log in? Contact us on 915 04800 and we’ll help you.