Have you received a new company card? Read more about changes and activation
Help with corporate cards
Have you forgotten your PIN, or do you need to block your card?
Many people have questions about
You can block the company card through the corporate mobile bank DNB Bedrift.
Note: The block on a corporate card cannot be removed. You must therefore order a new card. This can also be done via the corporate mobile bank.
You can block cards in the private online bank, via the corporate mobile bank, or by contacting us by chat or phone on +47 915 04800.
Tip! Do you not have a retail customer account in DNB? You can still log in with your BankID from another bank.
Note: The block on a corporate card cannot be removed. You must therefore order a new card.
Different ways you can block the card:
Only the administrator, cardholder and managing director can block a corporate card.
This can be done via the corporate mobile bank DNB Bedrift or by calling us on +47 915 04800.
Note: The block on a corporate card cannot be removed. You must therefore order a new card.
Select the one that applies to you:
You can easily find your PIN code in the Corporate Card app under the Services menu option.
You can also block and order a new card in the app.
You can contact DNB Corporate Mastercard customer services on +47 21 01 50 40.
In order to block the card, log in to My Corporate Mastercard.
Alternatively, you can contact Corporate Mastercard’s blocking service by phone on 21 01 52 00. The blocking service is open 24 hours a day.
For security reasons, we cannot unblock blocked cards. You can easily order a new card in the online bank.
Which card do you want to block?
I don’t have private online banking in DNB
Even if you don’t have a retail customer account in DNB, you can still log in with your national identity number and the Bank ID you normally use (issued from another bank).
Corporate card (Visa/BankAxept)
You’ll find the PIN in your private online bank since the card has been registered to you as an individual.
Tip! You can also find the PIN for your cards in the corporate mobile bank.
Corporate Mastercard
You can easily find your code in the Corporate Card app.
Select ‘Services’ in the menu.
Alternatively, you can call DNB Corporate Mastercard customer services by phone on +47 21 01 50 01.
Which card does it concern?
You’ll automatically be sent a new card in the post well in advance of the expiry date. If you’re planning to be away for a long period of time, you should check the expiry date on your card before you leave. You’ll find the month and year on the front of the card.
Your card is valid for the entire month shown as the expiry month.
Tip! Remember to update card details with companies that charge your card.
When you shop using a corporate card with Visa or Corporate Mastercard online, you may be asked for the CVV2/CVC2 code along with the card number and expiry date on the card.
The code is the last three digits written on the signature strip at the back of your card.
You’ll find a complaints form in your private online bank. Note that the amounts must be posted to your account before you can claim them.
Fill out and submit the form, and the complaints department will contact you as soon as they’ve started handling your case.
NB: Remember to block your card if you suspect fraud! Call us on +47 915 04800 or start a chat with us to do this.
As a cardholder, you can raise a complaint about a purchase or a withdrawal if something has gone wrong.
Which card does it concern?
Corporate card
Administrators in the online bank, cardholders, managing director, procurator, or signatories per procuration can cancel cards by starting a chat with an adviser in the online bank or calling us on +47 915 04800.
DNB Corporate Mastercard
To cancel your DNB Corporate Mastercard, call our Blocking service on +47 21 01 50 40.
Which card would you like to cancel?
Corporate card
BankAxept:
Corporate card with BankAxept can only be used at outlets in Norway that are labelled BankAxept.
Visa:
Corporate card with Visa can be used to buy products and services online or in store, in Norway and abroad. You can use it wherever you want in the world.
If you need to use a card abroad, or to make online purchases, we recommend Corporate card with Visa and/or DNB Corporate Mastercard.
Corporate cards with BankAxept can be used for both deposits and withdrawals
You can restrict your card to deposits only by setting the withdrawal limit to NOK 0. You can set this restriction for each individual card.
The withdrawal limit of NOK 0 is suitable for businesses that only want their employees to be able to deposit cash into the company’s account. This way the card becomes a deposit-only card.
When ordering a Corporate card with BankAxept you can select deposits only to make it a deposit card.
Would you like another form of making deposits?
Take two cards when travelling
A good piece of advice is to take both a credit card and a debit card with you when travelling. With two cards, you have a back-up if you should be unfortunate enough to lose, misplace or have the other one stolen. Always keep the cards in different places.
Check amounts and invoices
Always check the receipt and total amounts before signing a receipt. Also check invoices against receipts.
In the online bank you can start a chat with an adviser if you’re charged the wrong amount.
DNB Corporate Mastercard
For security reasons, your card must be activated before you can start using it. You can easily activate the card in the Corporate Card app.
The card is also activated automatically the first time it is used with chip and PIN.
Cards with private liability:
Log in to My Corporate Mastercard to apply for a credit limit increase.
Cards with corporate liability:
Send an email to increase your credit limit.
NB! The email must be sent by the managing director/procurator.
Cards with private liability:
Use the link to the company’s application form that was sent to the company representative when entering the agreement.*
- The card applicant fills out the application form and signs the application with BankID/BankID for mobile.
- The invoicing date is chosen by the employee but should be set in relation to the date of the travel settlement payment. The desired credit limit is registered in the application and the approved credit will be specified in the letter that comes with the card.
* If the link to the company’s application form is used, the card applicant will be taken straight to the card application. Please note that if you’re applying for a card from dnb.no, the business must provide company information and sign using BankID/BankID for mobile before the card application is filled out.
Cards with corporate liability:
The application for a card with corporate liability is made entirely by the managing director/procurator.
- Use the link to the company’s application form which was sent to the managing director/procurator when signing the agreement or click Apply for a Corporate Mastercard.
- The managing director/procurator confirms their identity by providing company information and signing with BankID/BankID on mobile. The managing director/procurator then fills out the card application for the employee in question and signs the application with BankID/BankID on mobile.
You’re automatically insured on your travels when more than half of the transport cost has been paid with/charged to your credit card.
If you’re also paying for someone you’re travelling together with, the insurance includes up to 3 fellow travellers.
You can call DNB Corporate Mastercard’s own customer service line on +47 21 01 50 01.
Purchasing account
You can easily get an overview of all your purchases by logging in to Kortadmin (Card admin).
When you’ve ordered a purchasing account, you’ll get access to the following information:
- Card number
- Expiry date
- Security code (CVV2 code)
You’ll need this card information to make purchases online.
Please note that the purchase will be verified by Mastercard Identity Check, which is a one-time password you receive by text message to your mobile phone. It’s therefore important that all users have their own card information.
It’s easy to compile the invoices from multiple Purchasing Accounts onto the same invoice. To order this, call us on +47 21 01 50 05.
The invoice comes with 10 days’ payment terms as standard. This gives you interest-free credit for up to 40 days on purchases made at the beginning of the period.
If longer payment terms are needed, an extra 10 days can be applied for at an additional cost.
Changes to company cards with Visa and BankAxept
We make market-based adaptations to our debit cards (Visa and BankAxept) and will thereby renew and simplify our card portfolio.
The change has few consequences for you as a customer and the two future debit card products will cover the same needs as the existing ones have done.
You will find the PIN in your private online bank.
The new card must be activated before use. Read more under ‘Activation of the card’.
Your card will have to be activated the first time you use it.
With this comes a requirement to either use the PIN if you are paying at a terminal, or to approve the payment with BankID if you shop online.
If you are shopping online and the merchant does not allow you to approve with BankID, the card will not be activated, and the payment will not go through either.
Tip! If you do not know your PIN, you will find it in your private online bank.
If you do not have the opportunity to activate the new card at a terminal, the old card can be used until the expiry date.
BankAxept card
Most people who currently have a BankAxept card will be sent a new BankAxept card.
Combined Visa/BankAxept card
Everyone who has the combined Visa/BankAxept card will be sent a new Visa Business card.
Combined Visa/BankAxept card with deposits and product purchases.
Those who have used the combined Visa/BankAxept card for both deposits and product purchases will, in addition to Visa Business, be sent a BankAxept card.
Any cardholder who wants a new extra card as a result of the change will not experience any change in the annual price compared to the current solution.
If you want to cancel the card(s), the administrator, cardholder or managing director can request a cancellation by starting a chat, sending an email when logged in to the online bank, or by calling +47 915 04800.
See also
Payments
Find answers to your questions about incoming payments, files and payment solutions
Account
What you need to know about access, vouchers/archive, opening and closing accounts
corporate mobile bank DNB Bedrift
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Physical payment solutions
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