We process personal data to assert our contractual rights and to protect our reputation and financial interests.

We reuse information from our internal systems so that we can handle complaints, disputes and legal processes for debt recovery or other disputes. The type of personal data we process depends on DNB Legal’s assessment of what is necessary to shed light on the individual case.

Throughout your customer relationship and after your agreement expires, we must retain and have access to reuse your personal data in the event of a complaint or legal dispute. If we did not retain case history, it would not be possible for us to handle complaints, disputes and other legal processes.

DNB has in-house lawyers who provide legal services to the Group. DNB Legal processes personal data about our customers only if it is relevant to the case they are considering. 

DNB Livsforsikring AS is responsible for the processing of your personal data.

The purpose of the processing of personal data is to assert our contractual rights and to protect our reputation and financial interests. We have a legitimate interest in this processing of your personal data. Our legitimate interest is to safeguard DNB Livsforsiking’s financial rights in accordance with agreements with our customers.

The processing is also based on our legal obligation to establish, exercise or defend legal claims.

We also have a legitimate interest in being able to process personal data in order for our lawyers to provide legal advice.

The personal data we process for this purpose will depend on the case.

The need to retain personal data is associated with the protection of our legal position related to the risk associated with the product, as well as the absolute limitation period for claims, cf. the Norwegian Act relating to the Limitation Period for Claims.

If the limitation period for claims expires, the personal data retained for this purpose may be deleted. If the limitation period for claims is interrupted, the information must be kept for the duration of the case and for up to 20 years after the conclusion of the case, in accordance with the statutory obligation to retain data for disputes brought by a lawyer. 

We may share personal data with courts, external lawyers/parties and public authorities.