Refinancing

Unpaid bills quickly become expensive. If you have any problems repaying loans or credit card bills at DNB, it is important that you contact us by phone on +47 915 04800.

The sooner you get in touch, the easier it will be to find a solution.

When you apply for a home mortgage, we process data about your income, debt and assets. We obtain information directly from you, from our internal systems and from public registers.

From our systems, we gather information about applications, payments and transaction history for loans, credit and accounts that you have with us. We can connect your to Altinn so the Norwegian Tax Administration gets your consent to provide details about income, debt and assets.

We can also obtain a summary from the Norwegian Debt Register of your unsecured debt, details of properties from the Norwegian Mapping and Cadastre Authority, as well as taxable income from previous years and payment remarks from credit information agencies. You are informed by credit information companies when details are obtained from there. Our processing of this data follows an automated risk assessment process.

This process is necessary in order to follow both the authorities’ requirements and to safeguard our own legitimate interest in managing our own risk and securing healthy finances and an ability to pay among our customers. We are also obliged to protect ourselves against money laundering and financial crime. If you do not agree with our process, we will not be able to handle your loan application, but you always have the right to correct any details that are incorrect.

When we approve a loan, DNB takes on a duty to report to the authorities. When we reject a loan application, we register this so that we can report the rejection, and potentially document the process afterwards. Registered details of a rejection can have an impact on your future applications.

DNB Bank ASA (the Bank) and DNB Boligkreditt AS (Boligkreditt) are jointly responsible for processing personal data. This means that your data will be available to both the Bank and Boligkreditt in both the application process and once the loan has been accepted.

The Bank and Boligkreditt are obliged to meet requirements to correct any errors and, at their own initiative, delete information that is no longer necessary. The bank is obliged to consider objections to the processing of personal data and must always comply with reservations against direct marketing. For Boligkreditt, marketing is not the purpose of processing personal data.

Read about how you can exercise your privacy rights in our personal privacy statement / “What are your rights” and contact details under “Questions and complaints”.

DNB’s Data Protection Officer (DPO) can be contacted by email at personvernombudet@dnb.no or by regular post at: DNB, c/o Data Protection Officer (DPO), PO Box 1600 Sentrum, 21 Oslo