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Corporate mobile banking | Log-in questions

You can log in to the Corporate Mobile Banking the same way as you do to your Internet Bank.
You log into the mobile bank with the same device as on you computer. If you have Mobile BankID, you can use your mobile telephone to log into the service and approve transactions og you can use your code generator.

How to log in

How to log in using Mobile BankID

  1. Enter the mobile telephone number on which your Mobile BankID is registered and click on Confirm.
  2. A page containing a reference will be displayed. Check to ensure that this is the same reference as the one shown on your mobile phone and click OK.
  3. Enter your personal ID PIN (4-8 digits) on your mobile phone and click OK 

How to order Mobile BankID

Your Internet banking service
You can activate the service yourself through the Internet banking service to which you subscribe (in DNB or another bank).
 
» See list of banks offering Mobile BankID on www.bankid.no (in Norwegian)
 
Telephone companies
Most telephone companies in Norway now offer Mobile BankID. *

*Remember to order a new SIM card from your telephone company before taking the service into use. 

How to use your code generator:

  1. Click on the arrow to switch on the code generator.
  2. Enter your 4-digit PIN code. An 8-digit numeric code will be displayed for 30 seconds. If the text APPLI is displayed, press 1. A 6-digit code will then be displayed. 
  3. Use the first 6 digits as a one-time code to log in.
Have you entered the wrong code or password? Contact your administrator to reset your password.

General questions

Can I use the mobile banking service outside Norway?

Yes, you can. This requires that you are connected to a wireless network (Wi-Fi) or have an active connection to the mobile network (4G/3G/Egde).

Contact your mobile phone operator to find out how much it will cost you to link up to a data network from the country in which you are located.

Requirements that must be met by your mobile phone to enable mobile banking

  • iPhone
    Requires iOS version 5.0 or higher for optimal performance.
  • Android
    Requires version 2.3.3 or higher for optimal performance.
  • Windows Phone
    Requires version 7.5 or higher for optimal performance.
We recommend a screen resolution of 320x480 or higher to enable you to view all images in crisp and clear detail.

Are there any charges for using Mobile BankID?

You can use Mobile BankID in DNB free of charge, though your telephone operator may impose a charge for use of the telephone network.

Make sure to check your telephone operator's terms and conditions.

Mobile BankID has ceased to function

Mobile BankID is linked to the SIM card in your mobile phone. If you change phones, get a new SIM card or change mobile operator, you will have to reactivate Mobile BankID in the Internet banking service.

Reactivate Mobile BankID:
  • Log in, using BankID or your code generator and personal code
  • Go to Settings and Mobile BankID
  • Delete Mobile BankID and reactivate the service
If you use a bank other than DNB for your personal online banking, you need to contact your bank to find out how to proceed.

Do I need to use online banking in DNB to access the mobile bank?

Yes, you need to be authorised to access DNB Connect.

You can order the Internet banking service by calling us on +47 915 04800.

Here are some of the most common error codes

C161:
The service is no longer active or is linked to a different mobile phone number than the one you use. You need to reactivate your mobile BankID in the online banking service.

C167:
Mobile BankID has been blocked. You can deactivate and reactivate the service in your online banking service.

C302:
There is a general communication error. Wait 5 minutes before you make another attempt to log in.