Agreement terms and conditions for businesses

Here you’ll find the current terms and conditions for our products and services.

From 1 January 2023, we got a new financial agreement law in Norway. Among other things, the law aims to give you even stronger consumer protection and prevent debt problems and will affect you as a business customer.

Questions and answers on the new Financial Agreement Act

Account

Account agreements, commercial

Agreement terms and conditions, security deposit account (PDF, Norwegian)¨

Corporate agreement

Terms and conditions for corporate agreement with account, card and online bank (PDF, Norwegian)

Basic products and agreement terms and conditions

Additional products and agreement terms and conditions

Online bank and payment services

Card products

Visa Business

Agreement terms (PDF)

Corporate card BankAxept

Agreement terms (PDF)

DNB Corporate Mastercard

Purchasing account

Agreement terms and conditions (PDF, Norwegian)

Mutual fund trading

Electronic trading in mutual funds (PDF, Norwegian)

Shares, stock exchange and currency

Pensions

Defined-contribution pension (PDF, Norwegian)

Personnel insurance

Public enterprises

Other businesses

Non-life insurance

Liability

_{The insurance conditions you will find under non-life insurance are standardized terms and conditions. Some of our insurance terms and conditions must be adapted to each company according to needs. Custom terms will be sent out along with any offers.}

General

What do all the changes in the law mean for me as a customer?

Will my appointments continue as before?

The new law applies to both new and existing agreements. This does not mean that existing agreements must be concluded again, but some rules in the new law may take precedence over contractual provisions if these are not in accordance with the law.

Current agreements are still valid. This means that your agreements with DNB or the financial company still apply, but that the agreements and conditions may be updated. You will be notified of such changes.

Do I have to sign new agreements in order for the new rules to apply to my agreements?

Why do I receive letters as a business customer?

Corporate card

What's new for corporate cards?

Complaints

Where can I find information about DNB's complaint handling procedures?

Does DNB have a deadline for handling complaints?

We will respond to you in writing, in clear language, as soon as possible. If we have not responded to you within 15 working days after we have received your complaint, we will send you a preliminary response with information on the reason for the failure to respond and when you will receive a final response from us.

In exceptional cases, which are beyond our control, it may take 35 days before you receive a reply from us. Please note that this does not apply to complaints related to industry.

More about the new Financial Agreement Act

If you would like more information, Finance Norway has created an overview of what the new Financial Agreement Act means for you as a customer.