Customer service

We offer customer service and respond to enquiries, both digitally, by letter and by phone. In this context, we process personal data. You can call our customer service centres for personal or corporate customers or contact us via our chat service. We are also available on social media, where we use a tool that collects enquiries to make it easier for our customer service personnel to address customer enquiries.

If you call our customer service centres for personal or corporate customers, we need to process your personal data in order to help you resolve your enquiry. If your enquiry concerns incapacity for work or injury, we will process health information about you.

In these cases, our customer adviser for personal or corporate customers will have access to information about your customer relationship, your products and your basic personal data.

DNB Livsforsikring AS is responsible for the processing of your personal data.

The purpose of the data processing is to provide customer service, respond to enquiries and provide advisory services through our various channels.

When we offer customer service to you as a personal customer, the legal basis for the processing is to be able to fulfil our agreement with you. If it is necessary to process health information to resolve your customer enquiry, we will ask for your verbal consent.

When processing information received from your employer in connection with a group agreement in which you are included, the legal basis is legitimate interest. Our legitimate interest is to be able to respond to customer enquiries and provide our customers with relevant and accurate information. If we receive health information in connection with your group agreement, the legal basis for processing is substantial public interest. The substantial public interest lies in safeguarding our members' pension rights and fulfilling our obligations under Norwegian pensions legislation. Pensions are an important public good aimed at providing financial and social security.

• Identification data
• Contact details
• Financial data
• Relationship data
• Health information (if your case concerns incapacity for work or injury)

We store personal data for as long as it is necessary to achieve the purpose of the processing.

We store personal data in chat logs for 45 days.

We retain information about your contact with our customer service centre for 5 years.

We share your personal data with DNB Bank ASA, which is our data processor and conducts customer service on our behalf.